An employee for your agency.
Plug Pladius into your agency. When a tenant reports an issue, we triage with AI, our voice agent calls the trade, and your team takes voice briefings on what escalated. Your staff get their afternoons back.
Maintenance runs your business. It should not.
A 500-unit agency handles 100+ maintenance tickets a month: a dripping tap, a tripped boiler, a tenant who cannot get hold of the landlord, a contractor chasing a PO number. Plus a long tail of rent queries, statement chases, and admin questions. Each one needs triaging, classifying, replying, dispatching, following up, and logging.
"The agency runs on whoever picks it up first. That is not a system, that is a coping strategy."
It is mechanical work, but the cost is real. Junior staff burn out. Tenants escalate. Landlords lose faith. Most agencies hire their way through the problem until margins disappear.
One agent. Every ticket. Every trade.
When a tenant raises an issue, Pladius picks it up, classifies it (maintenance, rent, compliance, general), identifies the property and tenancy, and routes it. For maintenance, it does not stop there. It can call your vetted tradespeople over the phone, propose appointments, take callbacks, and report the outcome back into your queue.
Your team sees a single approval surface: what AI handled, what is waiting, what needs a human. Everything else just gets done.
From tenant request to booked trade,
in three moves.
No app for your tenants to download. No retraining for your team. The pipeline runs in the background and your staff only see the tickets that need a human.
Tenant raises an issue. Pladius reads it.
A tenant raises an issue, however they prefer: through your existing channels or the white-label portal. Pladius classifies it as maintenance, identifies the property and tenancy, attaches photos, and creates the ticket. Sub-30-second turnaround.
Urgency, category, next step.
Pladius assigns a category (plumbing / electrical / heating / pest / damp / other), an urgency, and a recommended action. Photo analysis catches obvious safety issues. Duplicate reports across tenants in the same building auto-merge. Your queue stays clean.
The trade gets called. You approve.
Our voice agent rings your vetted contractor, proposes a time window from the tenant's availability, books the appointment, and updates the ticket. Anything above your approval threshold pauses and waits for a human. Tenant gets a status update either way.
Six capabilities, wired together.
Not a chatbot bolted onto your existing software. A proper operations layer that sits between your tenants, your trades, and your team.
Unified intake
Tenants reach you however they prefer, via your existing channels or a branded web portal. AI parses the request, attaches photos, and creates a ticket against the right property and tenancy.
AI triage & classification
Each ticket gets a category, urgency, and a suggested next step. Photos are analysed. Duplicate reports are merged. Emergencies get flagged in seconds, not days.
Outbound trade calls
Our voice agent rings your vetted tradespeople directly, proposes a time slot, handles callbacks, and logs the outcome. GDPR-compliant transcripts for every call. Five-minute hard cap per session.
Human approval workflow
Nothing risky gets sent without sign-off. Set thresholds by cost, by category, by property. The agent holds the work until a human approves. Full audit trail per ticket.
White-label landlord portal
Your landlords see live status of every maintenance issue on their properties, under your brand. One dashboard, branded as yours, that keeps them informed without chasing you.
API into your PMS
Bi-directional sync with the major UK and European property management systems. We will not ask you to switch software, we plug in alongside it. REST API, webhooks, SSO via SAML/OIDC for the Portfolio plan.
What agencies ask
before the pilot.
Does this replace my PMS?
Do tenants know they are talking to AI?
What does it cost?
Can my landlords see what is happening?
What if the AI gets it wrong?
See it run on your portfolio.
A 30-minute call with a founder. We will show the triage and trade-call pipeline live, then talk through what a pilot would look like for your agency.