Fair terms,
plain language.

These Terms of Use ("Terms") govern your access to and use of the Pladius service, mobile applications, website and related services (together, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms.

The Service is provided by Pladius Ltd, a company registered in England and Wales, with its registered office at Unit E4 Arena Business Centre, Holyrood Close, Poole, BH17 7FP, United Kingdom.

Contact us at hello@pladius.co for any queries, including matters related to these Terms.

By creating an account, downloading our apps or otherwise accessing the Service, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, do not use the Service.

If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

These Terms are read together with our Privacy Policy, our Cookie Policy and any plan-specific terms presented at sign-up. Where there is conflict between these documents, the more recent prevails.

We may update these Terms from time to time. Material changes will be notified via email and in-app notification at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

The current version is always available at this URL with a clearly displayed effective date.

We may add, modify, suspend or discontinue any part of the Service at any time. We aim to provide reliable availability but we do not guarantee uninterrupted access.

Where we discontinue a feature you actively use, we will notify you in advance and provide a reasonable migration path or refund if appropriate.

You must provide accurate information when creating an account. You are responsible for safeguarding your credentials and for all activity on your account.

Notify us immediately at hello@pladius.co if you suspect unauthorised access. We strongly recommend using a strong, unique password and enabling two-factor authentication.

All intellectual property rights in the Service, software, design, brand, content and AI outputs, are owned by Pladius or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms.

You may not copy, modify, reverse-engineer or create derivative works of the Service, except as expressly permitted by law.

The Service includes AI-powered features that provide briefings, suggestions, predictions and insights. These outputs may be incomplete, inaccurate or out of date.

Pladius is an oversight assistant, it does not replace professional legal, tax or financial advice. You must independently verify any information before acting on it, particularly regarding compliance deadlines, financial decisions and tenant communications.

We are not liable for decisions taken in reliance on AI outputs.

You must not scrape, mine, harvest or otherwise extract content from the Service. You must not use our content, outputs or metadata to train any machine learning or AI model without our express written consent.

Automated access (other than through our official API under your authorised credentials) is prohibited.

You retain all rights in content you upload, your portfolio data, documents, photographs, tenancy records and anything else you bring to the Service.

You grant us a limited licence to process that content solely to deliver the Service to you. We do not use it for any other purpose. We do not train models on it. We do not share it with anyone except processors necessary to operate the Service.

We may review, remove or disclose content where necessary to comply with law, respond to a court order or regulator or protect the rights, safety or integrity of the Service. Where lawful, we will notify you before doing so.

Content provided through the Service is for informational purposes only and does not constitute legal, tax, financial or professional advice. Always consult a qualified professional before making material decisions about your portfolio.

The Service may contain links or integrations to third-party platforms, your bank, a property manager's portal, an accounting tool. We are not responsible for the content or practices of those platforms; review their terms and privacy policies separately.

You must not introduce viruses, trojans, worms or other malicious code to the Service, attempt to gain unauthorised access, probe for vulnerabilities outside our published bug-bounty programme or interfere with the Service's operation.

Responsible disclosure of security issues is welcomed at hello@pladius.co.

You must use the Service lawfully, respectfully and in accordance with these Terms and any usage guidelines we publish. Do not overload the API. Do not use the Service to harass others. Do not impersonate someone else. Behave the way you would want a tenant to behave.

You must not upload or transmit any unlawful, defamatory, obscene, threatening, harassing, discriminatory or harmful content through the Service. We reserve the right to remove such content immediately and to suspend or terminate accounts that breach this clause.

The Service is not intended for children under 16. You must not register on behalf of a child, nor upload content that depicts or solicits anyone under 16 inappropriately.

We may investigate, restrict, suspend or terminate access where these Terms are breached. Where appropriate, we will give you the opportunity to remedy the breach before taking action, but for serious breaches (fraud, abuse, security threats) we may act immediately.

If you have a complaint or wish to report misuse, contact hello@pladius.co. We respond to complaints within five working days and aim to resolve them within 30 days. We escalate unresolved disputes to our Head of Operations.

Pladius is provided "as is." We do not guarantee uninterrupted service or error-free AI outputs. To the maximum extent permitted by law, our total liability arising out of or in connection with the Service is limited to the fees you have paid in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability for death, personal injury caused by negligence, fraud or any other liability that cannot be excluded under English law.

You may terminate by closing your account at any time from settings. Cancellation takes effect at the end of the current billing period, no pro-rata refunds, but no early-termination fees either.

We may terminate for breach of these Terms, risk to the Service or where required by law. We will give reasonable notice except where immediate termination is necessary to protect users or the Service.

On termination, your data remains available for export for 90 days before deletion.

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with the Service.

If any provision of these Terms is held unenforceable by a court of competent jurisdiction, the remaining provisions remain in full force and effect. The unenforceable provision will be replaced by an enforceable provision that reflects the original intent as closely as possible.

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Pladius Ltd regarding the Service and supersede any prior agreements, understandings or representations.